Refund Request Form

Use this form to request a refund if you are a current or previous customer of Energy On.

If you have any questions, please don't hesitate to Contact Us on:

Email: PaymentAssistance@EnergyOn.com.au
Phone: 1300 323 263

Supply Address Details

Please use the Supply Address for your Energy On supplied property.

Supply Address *

Contact Information

Ensure the details below match those displayed on your most recent invoice.

Your "Customer Number" is 10 digits and starts with a "7" or "8". It can be found at the bottom of your utility invoice.

Customer Type *

RB

R = Residential | B = Business

First Name *

Surname *

Business/Company Name *

ABN *

Account Email *

Email Address *

Customer Number

Phone Number (Optional)

Refund Details

Date of request *

Reason for refund *

Please attach a copy of any payment made towards your Energy On utility account

Browse

Maximum file size is 19MB. Please ensure that the image is clear and note that a utility invoice showing a credit balance is not sufficient enough to proceed with your refund request. Example: a payment receipt with the payment date, amount, and reference number.

Refund Payment Details

Payment type *

EFT

Refund amount ($) *

Bank Account Name *

BSB *

Account Number *

Send to *

Made out to *

Cheque Number *

Date sent *

Energy On to Complete

Authorised by

Authorisation Date *